What topics are covered in the Microsoft MS-100 certification exam?

The MS-100 certification exam requires you to be familiar with the following areas:

• Enabling business intelligence and other business process improvements. Completion of this objective means you will be able to create dashboards, charts, and other solutions for your business.

• Implementing security in your customizations and integrations, as well as deploying those customizations and integrations into production environments; implementing Microsoft Dynamics AX security features in customizations; deploying customizations into production environments.

• Installing, configuring, managing Microsoft Dynamics AX, including how to implement a training program for staff who administer the system. Completion of this section also demonstrates experience in designing solutions for Microsoft Dynamics CRM.

• Testing customizations and integrations to make sure they function as expected in the real world. Identity management topics are also included here. Connectivity between Microsoft Teams and Microsoft Dynamics CRM is part of this objective.

• Administering aspects of your MS Dynamics AX implementation, such as the training and support staff required, and maintaining your server environment. Migration of data from Microsoft Dynamics AX to MS Dynamics CRM is covered here, too.

• Troubleshooting issues with Microsoft Dynamics AX and related tools. Connectivity to other applications, services, and networks is also covered here. The average handling time required for a support request to be addressed is also included in this objective.

• Designing customizations that integrate seamlessly with MS Dynamics CRM for maximum business value to that organization's customers or clients or end-users of MS Dynamics AX software solutions.

• Designing integrations between Microsoft Dynamics CRM and other applications or services; deployment of those integrations into production environments; enabling user access to those applications or services once they are installed on the server.

Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx

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What is MS-100 Certification Exam?

The Microsoft Dynamics CRM Solution Expert (MS-100) is an advanced and internationally recognized certification exam. The exam is designed for sales and marketing professionals who are an expert in the use of Microsoft's Dynamics CRM. The MS-100 computer-based challenging certification exam assesses skills required to successfully deliver customer relationship management based on Dynamics AX, Microsoft Office 365, and other Microsoft technologies. The MS-100 certification exam is a Microsoft-based on-demand self-paced computer-based exam. You have the option of taking two exams at one time or taking a single exam. The first exam validates what you know about Dynamics CRM and Microsoft Office 365. The second MS-100 examination validates what you know about designing and building customizations to Microsoft Dynamics AX, as well as testing your familiarity with the application from a technical perspective.

In order to take the MS-100 exam, you must have a technical understanding of Microsoft Dynamics AX and Office 365, as well as a command of core CRM best practices. Explanations and details about the exam are available on Microsoft's MS-100 certification page. Community support for people preparing for the exam is available via the MS-100 certification page on Microsoft's TechNet site. You can start with the Ultimate Guide to MS-100 exam, which is an excellent starting point for preparing.

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The Microsoft MS-100 exam is designed to validate the skills and knowledge of the Microsoft 365 Enterprise Administrators. These are the professionals who participate in evaluating, planning, managing, deploying, and migrating Microsoft 365 services. They also carry out Microsoft 365 tenant management functions for the enterprises, which include their identities, supporting technologies, compliance, and security. The candidates for this test must have hands-on knowledge and skills in Microsoft 365 workloads.

They should also have work experience as an administrator in one of Microsoft 365 workloads, which are Exchange, SharePoint, Windows as a Service, and Skype for Business. Additionally, they need to have practice experience with server administration, networking, and IT fundamentals, including Active Directory, PowerShell, and DNS. Passing Microsoft MS-100 alongside with Microsoft MS-101 will lead you to the Microsoft 365 Certified: Enterprise Administrator Expert certification.

Microsoft MS-100 Certification Exam Objectives:

For the MS-100 certification, candidates should have at least six months of experience using Microsoft Dynamics CRM in a business environment. The exam tests for expertise in the following areas:

• Developing solutions for Microsoft Dynamics CRM. Update your knowledge on Dynamics AX, Microsoft Dynamics 365, and the new Microsoft Dynamics CRM for Sales.

• Customizing Microsoft Dynamics CRM to meet business needs.

• Implementing security in your customizations and integrations, as well as deploying those customizations and integrations into production environments.

• Installing, configuring, and managing Microsoft Dynamics AX and related tools.

• Testing customizations and integrations to make sure they function as expected in the real world.

• Administering aspects of your MS Dynamics AX implementation, such as the training and support staff required, and maintaining your server environment.

• Troubleshooting issues with Microsoft Dynamics AX and related tools.

• Designing customizations that integrate seamlessly with MS Dynamics CRM for maximum business value to that organization's customers or clients or end-users of MS Dynamics AX software solutions.

• Designing integrations between Microsoft Dynamics CRM and other applications or services.