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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013. The Global client policy is set up for web search and file download. Each department within the company is on its own subnet. The switches are configured with Access Control Lists (ACL) that are limiting access to other subnets, including the one on which the Lync 2013 servers reside. Users in the company's accounting department report that new internal users are not showing up in their Lync
2013 searches. These users are internal, and there are no Lync Director servers deployed. You need to ensure that users in the accounting department are able to find new users when they search the Lync address book. What should you do?

A) Run the Set-CsClientPolicy -Identity Global -AddressBookAvailability FileDownloadOnly cmdlet.
B) Allow TCP port 443 to the internal web services' fully qualified domain name (FQDN) configured in Lync Topology Builder.
C) Allow TCP port 4443 to the internal web services' fully qualified domain name (FQDN) configured in Lync Topology Builder.
D) Browse to %LOCALAPPDATA%\Microsoft\Communicator\<sipaddress>, delete the GalContacts.db file, and then close and reopen Lync 2013.

2. You support a customer whose network environment includes Microsoft Lync Server 2013. All users are members of an Active Directory Domain Services (AD DS) domain. All users are using the Global client policy. AddressBookAvailability is set to WebSearchOnly. For some users in Active Directory, you change the attributes that relate to title and department. You discover that these attributes are not reflected in the users' contact cards in Lync 2013. You need to update the Lync address book immediately to reflect the changes you made. What should you do?

A) Change the Global Client Policy to use WebSeachandFileDownload.
B) Run the Update-CsUserDatabase cmdlet.
C) Run the Set-CsClientPolicy-Identity Global-EnableExchangeContactSync $true cmdlet.
D) Run the Update-CsAddressBook cmdlet.

3. You support a customer whose network environment that includes Microsoft Lync Server 2013. The internal web farm fully qualified domain name (FQDN) is webcon.contoso.com. You implement split DNS. Publicly issued certificates are used on the Front End servers and the Edge servers. ou need to ensure that Lync users are able to log in by using the Lync 2013 Windows Store app.What should you do?

A) In DNS, enter the Service Location (SRV) record _sipinternaltls._tcp.contoso.com and the serving host ofsip.contoso.com.
B) In DNS, enter a CNAME for lyncdiscoverinternal.contoso.com that redirects to an address of webcon.contoso.com.
C) In the External Access Policy for each user, allow federation.
D) Run the Set-CsPushNotificationConfiguration -EnableMicrosoftPushNotificationService $true cmdlet.

4. DRAG DROP You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
-15,000 Enterprise Voice enabled users
-three Front End pools with three Front End Servers in each pool
-three Edge Server pools with two Edge Servers in each pool
-two Group Chat pools with two Group Chat Servers in each pool
-20 Survivable Branch Appliances (SBAs) deployed at various offices
Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool
has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk
provider at its respective pool. An executive assistant receives a call from a
customer. He puts the call on hold and calls the executive. After he talks to the
executive, he transfers the call to the executive. The executive assistant reports that
the call fails to transfer, and that he gets the call back. This results in him taking a
message. Based on this user report, you perform the following actions:
1.Start the ClsController.exe with only one Front End pool selection.
2.Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
3.Answer the incoming call by using DeskPhone1 and put the call on hold.
4.From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
5.Answer the incoming call by using DeskPhone2.
6.From DeskPhone1, transfer the call that you have on hold.
After you attempt to transfer the call from DeskPhone1 to DeskPhone 2, you
observe that the call failed to transfer and returned back to DeskPhone1.
You generate a Lync.log file.
You need to identify the problem by using the quick search capabilities of the
Snooper tool. Which action should you perform for each troubleshooting activity?
(To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

5. You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?

A) Enable enhanced privacy presence mode.
B) Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
C) Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
D) Reset mailbox permissions to the default.

Solutions: