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ServiceNow Certified System Administrator Certification Sample Questions and Practice Exam
ServiceNow CSA certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is recognized by employers worldwide as a standard of excellence in IT service management. ServiceNow Certified System Administrator certification helps professionals stand out in a competitive job market and opens up new career opportunities. It also provides a solid foundation for further advanced certifications in ServiceNow.
NEW QUESTION # 39
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
- A. Sourcing fields
- B. Calculation fields
- C. Function fields
- D. Computational fields
Answer: C
NEW QUESTION # 40
What are three security modules often used by the System Administrator? (Choose three.)
- A. Utilities > Migrate Security
- B. System Security > High Security Settings
- C. System Security > Access Control (ACL)
- D. System Properties > Security
- E. System Security > Security
- F. Password Management > Security Questions
- G. Self-Service > My Access
Answer: B,C,D
NEW QUESTION # 41
Which statement is true about business rules?
- A. A business rule must run before a database action occurs
- B. A business rule can be a piece of Javascript
- C. A business rule must not run before a database action occurs
- D. A business rule monitors fields on a form
Answer: B
NEW QUESTION # 42
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
- A. User conditions
- B. User Criteria
- C. User info
- D. User permissions
Answer: B
NEW QUESTION # 43
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
- A. Add the Department Manager group to the catalog item's ACL
- B. Use a Dept_Mgr ACL on the HR service catalog
- C. Add the Department Manager group to the catalog item's user criteria
- D. Only publish the item in the HR service catalog
- E. Specify the Dept_Mgr role on the catalog content block
Answer: A
NEW QUESTION # 44
What is a no-code approach to control the mandatory or read-only state of a form field?
- A. UI Policy
- B. UI RuIe
- C. UI Action
- D. Client Script
- E. UI Script
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept/
NEW QUESTION # 45
What are the 5 provided Roles by ServiceNow?
- A. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
- B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
- C. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.
- D. System Administrator: The admin role provides access to all platform features, applications, functions and data.
- E. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
Answer: A,B,C,D,E
NEW QUESTION # 46
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
- A. Conditional Expressions
- B. Groups
- C. CRUD
- D. Script that sets the answer variable to true or false
- E. Roles
Answer: A,D,E
NEW QUESTION # 47
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Select Fields and Columns module
- B. Select Field Class Manager module
- C. Right click on form header, select Configure > Form Layout
- D. Click on context menu, select Configure > Form Designer
Answer: C,D
NEW QUESTION # 48
What is the primary application used to load data into ServiceNow?
- A. System Update Sets
- B. Service Level Management
- C. Configuration
- D. System Import Sets
Answer: D
NEW QUESTION # 49
Which of the following statements describes how data is organized in a table?
- A. A column contains data from one user and a record is one set of fields
- B. A column is a field in the database and a record is one user
- C. A column is one field and a record is one row
- D. A column is one field and a record is one column
Answer: B
NEW QUESTION # 50
What type of field allows you to look up values from one other table?
- A. Reference
- B. Selections
- C. Lookup
- D. Options
- E. Verity
- F. Dot walk
Answer: A
Explanation:
Reference:
%20Orders%20table
NEW QUESTION # 51
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
- A. Flow Manager
- B. Flow Designer
- C. Flow Editor
- D. Workflow Designer
- E. Workflow Editor
Answer: C
NEW QUESTION # 52
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
- A. Select Global Update Set
- B. Use System Administration > Normal Security module
- C. Log out and back in
- D. End Impersonation
- E. Select Normal role
Answer: C
NEW QUESTION # 53
New records, new groups, and modified configuration Items (Cls): what do they have in common?
- A. They do not have anything in common
- B. They are included in an Update Set
- C. They are customizations
- D. They are not captured in an Update Set
Answer: B
NEW QUESTION # 54
What displays a set of records from a table?
- A. Panel
- B. View
- C. List
- D. Dashboard
Answer: C
NEW QUESTION # 55
When importing spreadsheet data into ServiceNow, what is the first step in the process?
- A. Load Data
- B. Define Data Source
- C. Set Coalesce
- D. Select Import Set
- E. Run Data Scrubber
Answer: A
NEW QUESTION # 56
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ServiceNow CSA certification is a valuable asset for individuals who work with the ServiceNow platform. It demonstrates a high level of proficiency in ServiceNow administration and management, which can lead to increased job opportunities and higher salaries. Employers also benefit from having certified employees who can effectively configure and manage the ServiceNow platform, leading to improved productivity and efficiency in their organization.
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