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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business drivers and establish from that the duration of services needed,
C) Understand the customer's business model to define when they will need support and what type of support HP can offer
D) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.

2. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners selling HP hardware will be able to deliver their own branded services.
D) Partners start accumulating rebates with their first services sale.

3. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) 8W Value Services
C) R10 Consumer Support
D) P6 Consumer Support

4. Which statement is true about the worldwide services market?

A) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
B) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
C) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
D) The services market is very competitive with low annual growth

5. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners receive a percentage of the rebate payment on their sales.
B) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
C) Partners receive extra rebates on all HP equipment sold.
D) Partners pay lower list prices on product line (only printer and computer) in scope

Solutions: