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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Understand that fast does not mean incomplete
B) Adopt a practice which is easy to follow
C) Re-use nothing from the current state
D) Communicate so that the audience will hear

2. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous deployment automatically deploys changes to production
B) Continuous delivery requires manual code integration
C) Continuous delivery eliminates testing activities
D) Continuous deployment prevents frequent releases

3. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A) Deliver
B) Transition
C) Support
D) Operate

4. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By capturing feedback after each iteration
B) By reusing existing processes wherever possible
C) By limiting communication to management only
D) By involving stakeholders and sharing information with them

5. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because costs are more important than outcomes
B) Because outcomes eliminate the need to manage costs and risks
C) Because value is created when desired outcomes are achieved while costs and risks are optimized
D) Because risks are more important than outcomes

Solutions: