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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What does the term "codec" refer to in the context of AICC voice communications?

A) A protocol for call control.
B) An algorithm that compresses and decompresses digital audio data.
C) A device for connecting to the PSTN.
D) A type of database used for storing recordings.

2. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.

A) False
B) True

3. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
B) Silent monitoring.
C) High-quality audio codecs.
D) Video call functionality.

4. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) You need a number of trunks such that only 1% of calls will be blocked.
B) The average call duration is 1 minute.
C) The average speed of answer will be 20 seconds.
D) You need 20 agents to handle the load.

5. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) SIP (Session Initiation Protocol)
B) SAML (Security Assertion Markup Language)
C) RTP (Real-time Transport Protocol)
D) HTTP (Hypertext Transfer Protocol)

Solutions: