[Sep-2022] 1Z0-1064-21 Exam Dumps, 1Z0-1064-21 Practice Test Questions
Attested 1Z0-1064-21 Dumps PDF Resource [2022]
NEW QUESTION 10
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Map a Visual Builder Cloud Service business object to the object API.
- B. Assign object access roles to an administrative user.
- C. Assign the new business object to a new component.
- D. Assign the new business object to a page.
Answer: A,B
NEW QUESTION 11
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Add an extension column to the milestone object to hold the warning threshold value.
- B. Create standard text to be posted to the message thread.
- C. Configure an object workflow action to send the email when the milestone status changes to warning.
- D. Specify the warning threshold for the milestone in the standard coverages.
- E. Configure the email template to be used for notification.
- F. Configure an analytics report showing milestones in warning status.
Answer: D,E,F
NEW QUESTION 12
Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Status = "Active".
- B. Check the Active flag.
- C. Complete Category Name.
- D. Select Service Catalog in Functional Areas.
- E. Select the task Manage Service Request Categories.
- F. Select Create Category > Create Child Category.
- G. Select Create Category > Create Top-Level Category.
Answer: A,E,F,G
NEW QUESTION 13
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, select Action > Update.
- B. Change the section identified with Status = New
- C. In Advanced Search, Add Channel Type = Web.
- D. Click the Show Advanced Search icon.
- E. In Advanced Search, confirm Record Set = Assigned to Me.
- F. In Advanced Search, save and select the "Set as Default" box.
Answer: B,C,D,E,F
NEW QUESTION 14
Select three correct limits and restrictions when importing data from a file.
- A. By default, the import starts immediately after itis activated.
- B. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- E. Both create and update operations are available for imported records.
Answer: A,D,E
NEW QUESTION 15
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per sender
- B. a configured job to process inbound emails
- C. an inbound message filter per time schedule
- D. a configured profile option to schedule the retrieval of emails
Answer: C
NEW QUESTION 16
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?
- A. Make them available externally to customers via My Digital Customer Service (DCS).
- B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
- C. Make them available to external users by giving them access to the internal "My Knowledge" page.
- D. Make them availableto employees and agents via My Knowledge.
- E. Make them available internally to agents as part of the Service Request Knowledge Panel.
Answer: A,B,D
NEW QUESTION 17
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
- A. Verify that Root Catalog is selected on the product groups.
- B. Validate that the product item is active and published.
- C. Validate that AllowDuplicate is selected on the product item.
- D. Verify that Eligible for Service is selected on the product item.
Answer: B
NEW QUESTION 18
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- B. Select the Manage Capacities task.
- C. Modify the default values in the Capacity fields for the channels.
- D. In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
Answer: A,C
NEW QUESTION 19
Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?
- A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
- C. Adjust permissions on all customer's profiles.
- D. Adjust the inbound message filters.
Answer: B
NEW QUESTION 20
In which three situations can default coverage be applied?
- A. for a specificSR status
- B. to a specific customer account
- C. for a specific period of time
- D. globally, to all service requests that do not have any other coverage
- E. for a specific SR category
Answer: C,D,E
NEW QUESTION 21
You are creating orediting a SmartText entry. Which four options can you insert into the entry?
- A. Variables
- B. Images
- C. Text
- D. Tables
- E. Other SmartText entries
- F. URLs
Answer: A,C,D,E
NEW QUESTION 22
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the rule sets you want to create and the rules to include in each rule set
- B. the candidates of service requests to use as criteria for your rule assignments
- C. the attributes of queues to use as criteria for your rule assignments
- D. the attributes of service requests to use as criteria for your rule assignments
- E. the candidates of queues to use as criteria for your rule assignments
Answer: A,B,E
NEW QUESTION 23
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is a visual development tool for creating applications in VBCS.
Answer: B,C
NEW QUESTION 24
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Status
- B. Title, Status, Problem Description
- C. Title, Category, Severity
- D. Title
- E. Title, Category, Severity, Status
Answer: E
NEW QUESTION 25
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" privilege from all the roles for users who have this access.
- B. Remove the "delete activities" role from all the users who have this role.
- C. Remove the "delete activities" button from all pages used by the users who have this access.
- D. Remove the users of the roles who have the "delete activities" access.
Answer: D
NEW QUESTION 26
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. allows use of a simpler hierarchy
- C. allows the display of a product hierarchy specifically for service purposes
- D. requires less work and effort
Answer: A,D
NEW QUESTION 27
Which three statements are true?
- A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
- D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
Answer: A,B,C
NEW QUESTION 28
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
- A. Enable new locales for the languages to be used and provision designated users to translate the articles.
- B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- C. Modify the original base locales of the articles to match the target language.
- D. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
Answer: A
NEW QUESTION 29
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can send an e-mail notification to specified recipients.
- B. You must make the changes using the Page Composer tool.
- C. You will be required to code any new workflow actions in Groovy.
- D. You can modify the workflow to update field values within the SR object.
- E. You can generate tasks for the SR object from the workflow.
- F. You can define the workflow to run when certain fields of the SRobject are changed.
Answer: A,D,E,F
NEW QUESTION 30
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It allows users to save searches for later reuse.
- B. It is exportable to Excel.
- C. It is searchable by date range, username, event type, event severity, and event duration.
- D. It is available only toauthorized administrators.
- E. It is enabled by default.
Answer: A,E
NEW QUESTION 31
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
- B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- C. Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Answer: B
NEW QUESTION 32
What is the main function of the Data Security Policies?
- A. defines the privileges and roles a particular user can have
- B. defines the views or functionalities the user can access
- C. defines the actions a particular user can do
- D. defines the views the application can access
- E. defines the data a particular user can see and/or modify
Answer: B
NEW QUESTION 33
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add the Product object to your DCS application.
- B. Configure products groups and product items in Engagement Cloud.
- C. Add images as the productimage will not be pulled from Engagement Cloud.
- D. Add product ID(s) to the database component.
Answer: A,B,D
NEW QUESTION 34
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. Theteam members have not established the e-mail feature on the Offerings page.
- C. There are no specific e-mail tasks available.
- D. The team members don't have the Email Administrator Role provisioned.
Answer: B
NEW QUESTION 35
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