[2022] Practice with these 6211 dumps Certification Sample Questions
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NEW QUESTION 32
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Testing CTI connections
- B. Making phone calls
- C. Transferring phone calls
- D. Testing SIP connections
Answer: A,B
NEW QUESTION 33
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
- A. Add the Communication Control Toolkit (CCT) server through the CCMA.
- B. Add the Microsoft Exchange server through the CCMA.
- C. Assign the CCT server as a reporting server for the CCMS.
- D. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
Answer: D
NEW QUESTION 34
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the initial screen of the Agent Desktop
- B. Launch the screen pop Internally in the tab of the Agent Desktop
- C. Launch the screen pop extemally on the use's browser
- D. Launch the screen pop externally in the agent's Conferencing software
Answer: C
NEW QUESTION 35
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. PO_
- B. SM_
- C. VI_
- D. WC_
Answer: B
NEW QUESTION 36
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard CSV file or flattened CSV file
- C. Single standard XML file or flattened XML file
- D. Single standard HTML file or flattened HTML file
Answer: C
NEW QUESTION 37
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
- A. The Inbound Message Handler
- B. The Rules Engine
- C. The External Message Handler
- D. The Inbound Mail Handler
- E. Open Queue Engine
- F. The Outbound Message Handler
Answer: A,B,E
NEW QUESTION 38
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. CCMM Data Management
- C. System Control and Monitor Utility
- D. Control Utility
Answer: B
NEW QUESTION 39
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the agent while waiting for the customer to join the chat session
- B. Treatments given to the customer while waiting for the agent to reply in an existing chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to thecustomer while waiting for the agent to end the chat session
Answer: C
NEW QUESTION 40
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?
- A. Data export utility
- B. Database Maintenance utility
- C. High Availability
- D. Ref Client
Answer: B
NEW QUESTION 41
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Agent
- B. Skillset
- C. Web Comms
- D. Email
- E. Server
Answer: A,B,E
NEW QUESTION 42
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Access and Partition Management
- B. Configuration
- C. Contact Center Management
- D. Multimedia
Answer: B
NEW QUESTION 43
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of an open queue for each email skillset
- B. the assignment of a vector for each email skillset
- C. the assignment of a route point for each email skillset
- D. the assignment of a script for each email skillset
Answer: C
NEW QUESTION 44
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
- A. CCT Console
- B. CCT Trace Control
- C. CCT API
- D. CCT Reference Client
Answer: A
NEW QUESTION 45
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Server
- B. Inbound Mail Application Server
- C. Inbound Mail License Server
- D. Inbound Mail Manager Server
Answer: A
NEW QUESTION 46
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem
- C. Accessing the address book
- D. Transferring the call
Answer: C
NEW QUESTION 47
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