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HP Selling HP Printing and Computing Services Sample Questions:

1. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive a percentage of the rebate payment on their sales.
B) Partners receive extra rebates on all HP equipment sold.
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners get priority access to parts for repair,
E) Partners receive two funded headcount to join their sales team during first year.
F) Partners can have more interventions as HP can dispatch them to any existing customer,

2. What makes selling services attractive to sales representatives?

A) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
B) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
C) Sales representatives are entitled to personal discounts.
D) Sales representatives earn additional income on sales related to contractual services.

3. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) The Global Services market is not growing.
C) Usage and Care services are less profitable than selling the hardware alone.
D) Consumers do not want to buy services because they are only interested in hardware.

4. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Remote Delete
B) Keep Safe
C) Data Protection
D) Defective Media Retention

5. Which statement is true about HP Contractual Services?

A) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
B) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
C) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

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