Exam Code: ITIL-4-HVIT
Exam Name: ITIL 4 Specialist: High-Velocity IT
Updated: Jul 28, 2026
Q & A: 113 Questions and Answers
ITIL-4-HVIT Free Demo download
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| Section | Weight | Objectives |
|---|---|---|
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
1. An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?
A) Service design
B) Relationship management
C) Service validation and testing
D) Deployment management
2. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
A) Service continuity management
B) Business analysis
C) Problem management
D) Deployment management
3. Which is a type of digital transformation?
A) Creating products and services that include digital technology
B) Using an information system to process data and present it to users
C) Converting data from analogue form to digital form
D) Using robots to enable new ways of working
4. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?
A) A mobile application to enable users to manage their finances
B) An update to an application with fixed deliverables in the contract
C) Control software that will be added to a washing machine
D) A change to a finance application to support a new tax regulation
5. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
A) By reviewing single points of failure to find opportunities for additional resilience
B) By improving the design of systems so that the average time to restore the service is minimized
C) By creating notifications for outages introduced with chaos engineering
D) By understanding how much scalability is required to maintain service levels during tests
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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