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EXIN ITIL Foundation Sample Questions:

1. Which processes ensure the targets in the underpinning contracts are appropriate?

A) Service level management and availability management
B) Configuration management and service portfolio management
C) Supplier management and service level management
D) Design coordination and service level management

2. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Perform an activity
B) Be accountable for the outcome of an activity
C) Be kept up-to-date on the progress of an activity
D) Manage an activity

3. How is a service delivered between departments of same organization classified?

A) Organizational service.
B) Mission Critical service
C) External Service
D) Internal Service

4. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
B) Measuring the effectiveness and efficiency of service design and the supporting processes
C) Designing and maintaining all necessary service transition packages
D) Producing quality, secure and resilient designs for new or improved services

5. Which statements about best practice is MOST correct?

A) Internal experience is the only source of best practice because it is developed within the service provider
B) Suppliers are a source of best practice and they will improve the services delivered by a service Provider
C) Customers are a source of best practice and will advise service providers how it should be implemented
D) ITIL is a source of best practice and is validated across a wide set of environments and situations

Solutions: