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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: external
C) Measured: internal
D) Measured: both

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Service Objective
C) Vector Queuing Priorities
D) Dynamic Threshold Adjustment

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

4. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Silver
C) Premium
D) Standard with EAS

5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms svc menu, pkg_install option
B) Using cms adm menu:, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using CMS main menu, System Setup menu, Package management option

Solutions: